Privacy Policy for Crow Brothers Electrical, LLC

Effective Date: June 15, 2025

Crow Brothers Electrical, LLC (“we,” “our,” or “us”) operates the website crowbrotherselectrical.com (the “Website”). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our Website or call our business. By using our Website or contacting us, you consent to the practices described in this policy.

If you do not agree with this Privacy Policy, please do not access the Website or provide personal information.

1. Information We Collect

We collect the following types of information:

    • Personal Information:
        • Phone Interactions: When you call us, we may collect your name, phone number, address, and details about your electrical service needs. These calls may be recorded for quality assurance and training purposes.

        • Website Forms (if applicable): If you submit inquiries via contact forms on our Website, we may collect your name, phone number, email address, or other provided details.
        • Text Messages: When you sign up for our text message campaigns, or communicate with us via text message, we may collect certain personal information from you, including: Your Phone Number, Your name (if provided), and Any responses you provide to our messages. By participating in our text message campaigns and communication, you agree to the terms outlined in this Privacy Policy.

    • Non-Personal Information:
        • Automatically collected data when you visit our Website, such as your IP address, browser type, device information, operating system, referring URLs, pages viewed, and time spent on the site. We use analytics tools like Jetpack Stats and/or Google Analytics to collect this data via cookies or similar technologies.

    • Google Business Profile: If you interact with our Google Business Profile (e.g., leaving reviews or contacting us), we may receive basic information like your name or contact details, depending on Google’s settings. This may not directly connect to Website analytics but is noted for transparency.

We do not collect sensitive personal information (e.g., health data, financial details, or racial/ethnic origins) unless voluntarily provided and relevant to a service request.

2. How We Collect Information

    • Directly from You: Via phone calls, text messages, or Website contact forms (if available).

    • Automatically: Through cookies and analytics tools (Jetpack Stats and/or Google Analytics) when you visit the Website. You can manage cookie preferences via your browser settings, but disabling cookies may limit Website functionality.

    • From Third Parties: From analytics providers (e.g., Jetpack Stats, Google Analytics) or Google Business Profile if you interact there.

3. How We Use Your Information

We use your information for:

    • Responding to inquiries, scheduling services, and fulfilling electrical service requests.

    • Improving our Website’s performance and user experience through analytics.

    • Quality assurance and staff training (via call recordings).

    • Complying with legal obligations, preventing fraud, or protecting our rights and property.

    • Internal business purposes, such as auditing or operational analysis.

4. Call Recordings

We record phone calls for quality assurance and training purposes. By calling us, you consent to the recording unless you explicitly request otherwise during the call. Recordings are securely stored and only accessed by authorized personnel.

5. Sharing Your Information

We do not sell your personal information. We may share it in these limited cases:

    • With service providers (e.g., web hosting for the Website, analytics providers like Jetpack/WordPress or Google Analytics) bound by confidentiality agreements.

    • If required by law (e.g., subpoenas, court orders).

    • In a business transaction (e.g., merger, sale of assets).

    • To protect our rights, safety, or property.

6. Cookies and Analytics

We use cookies for:

    • Essential Functionality: To ensure the Website works properly.

    • Analytics: To track usage (e.g., page views, visitor counts) via Jetpack Stats and/or Google Analytics.

You can opt out of analytics cookies via browser settings or tools like the Google Analytics opt-out add-on. Disabling cookies may affect Website functionality.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information (e.g., encryption for call recordings, secure servers for Website data). However, no system is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

As a Texas-based business, we comply with applicable U.S. and Texas privacy laws. You may:

    • Request access to or deletion of your personal information.

    • Opt out of call recordings by stating so during the call.

Contact us at (254) 888-2769 to exercise these rights. We will respond within legally required timeframes (e.g., 45 days under Texas law).

9. Children’s Privacy

Our Website and services are not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

10. Third-Party Links and Services

Our Website may link to external sites (e.g., Google Business Profile). We are not responsible for their privacy practices. Review their policies before sharing information.

11. Data Storage and Location

All data, including call recordings and Website analytics, is stored in the United States. As a Texas-only business, we do not knowingly process data from outside the U.S.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on the Website with a new effective date. Continued use after changes constitutes acceptance.

13. Contact Us

For questions about this Privacy Policy or our data practices, contact: Crow Brothers Electrical, LLC at (254) 888-2769.

 

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